Unable to connect to the TomTom-Server

Herwig
Herwig Registered Users Posts: 11
Master Traveler
Hi,
On my Carminat TomTom, my paid subscription to TomTom Live does not function again, now in its 6th day.

This is the 2second time now in a short period (last time it was August-2021).


In August, connection issues were resolved after waiting for 5 days - now it seems to take longer.
Is there a way to report this? as I am not receiving a service that I have paid for ?


In total already lost 10 days of my paid subscription, and ending up in huge traffic jams.

Needless to say that I am not amused by this.


Thanks in advance to the TomTom technicians for looking into this.

Kind regards

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    edited September 2021
    Hello,

    to try
    Complete reset to factory settings, then do not log into your tomtom account on the device.
  • Aunty_trucker_2021
    Aunty_trucker_2021 Registered Users Posts: 1
    New Seeker
    I'm Having the same problem but for 2 weeks now! i keep getting the messages no wireless data connection and an error occurred on the tomtom server. If i do a factory reset then i lose all my saved places.
  • Herwig
    Herwig Registered Users Posts: 11
    Master Traveler
    Hi, now already 2 week without tomtom-server connection, 2 weeks of paid services are lost.
    Did not do a factory reset (yet), and I do not understand why I should not log into my tomtom account??? because that account keeps record of my paid services.
    This does not make any sense to me. Please explain.
    Is there a way to contact tomtom support, other that this voluntary forum?
    If worse comes to worse, I will need to issue a refund request.
    Thanks for your support.
    Kind regards, Herwig
  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    Hello,
    Try to uninstall Tomtom Home and then reinstall it.
  • YamFazMan
    YamFazMan Posts: 20,826
     Superuser
    Hi
    @Herwig
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM