Unable to connect to the TomTom-Server

Herwig Registered Users Posts: 11
Master Traveler
On my Carminat TomTom, my paid subscription to TomTom Live does not function again, now in its 6th day.

This is the 2second time now in a short period (last time it was August-2021).

In August, connection issues were resolved after waiting for 5 days - now it seems to take longer.
Is there a way to report this? as I am not receiving a service that I have paid for ?

In total already lost 10 days of my paid subscription, and ending up in huge traffic jams.

Needless to say that I am not amused by this.

Thanks in advance to the TomTom technicians for looking into this.

Kind regards


  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    edited September 2021

    to try
    Complete reset to factory settings, then do not log into your tomtom account on the device.
  • Aunty_trucker_2021
    Aunty_trucker_2021 Registered Users Posts: 1
    New Seeker
    I'm Having the same problem but for 2 weeks now! i keep getting the messages no wireless data connection and an error occurred on the tomtom server. If i do a factory reset then i lose all my saved places.
  • Herwig
    Herwig Registered Users Posts: 11
    Master Traveler
    Hi, now already 2 week without tomtom-server connection, 2 weeks of paid services are lost.
    Did not do a factory reset (yet), and I do not understand why I should not log into my tomtom account??? because that account keeps record of my paid services.
    This does not make any sense to me. Please explain.
    Is there a way to contact tomtom support, other that this voluntary forum?
    If worse comes to worse, I will need to issue a refund request.
    Thanks for your support.
    Kind regards, Herwig
  • Willy875
    Willy875 Registered Users Posts: 5,433
    Revered Voyager
    Try to uninstall Tomtom Home and then reinstall it.
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    YamFazMan Posts: 20,826
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