How to update TT Telematics Pro 5250 Truck ?
I own an TomTom Telematics PRO 5250 Webfleet ready. I do not use Webfleet. I had to buy this device when I was working with my truck for a transport company in Denmark. I have ended my collaboration with them 2 years ago, but I got stuck with this device and I wanted to Upgrade the maps because I have version Europe_Truck 986_8186.
Yesterday, I have purchased the following:
- Europe Truck - 1 year Map Update Service
- LIVE Services WORLD - 12 months
In my account the Payment status is CAPTURED and the Order status is IN PROGRESS. It is like that since yesterday.
When I bought the map I used the compatibility option and I saw that my device was compatible with the map. At the LIVE SERVICES purchase was no compatibility checking option.
On the Box that came with TomTom it say that has lifetime maps. I downloaded the latest map from Mobile Device Manager, extracted it on a fresh formatted SD Disk (exFAT, 32GB) and inserted it into my device. But the installment didn't start. Should it have started automatically or do I have to press any buttons.
In conclusion the TomTom staff is too busy and I have unanswered e-mails sent from 2 weeks ago.
I don't know how can I update my device, and nobody is replying to my e-mails. If it has Lifetime Maps, can I get a refund for my purchase of 143 GBP?