Battery Life not goo enough — TomTom Community

Battery Life not goo enough

Hello. In May I bought aTom Tom Essential. But the battery lasts between 60 and 90 minutes. Yesterday it ran out as I was travelling, so I had to pull over and use my phone for the rest of the journey. Could there be a fault on it? I have not used it much which is why I am only questioning it now.

Answers

  • Willy875Willy875 Posts: 2,319 [Exalted Pioneer]
    Hi,
    A working GPS must remain permanently connected to a cigarette lighter charger.
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    edited September 23
    Hi
    @Mikehtom
    Welcome to the site...
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter....
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use, they are designed to be always connected to a power supply....
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM
  • MikehtomMikehtom Posts: 2 [New Seeker]
    Thanks Willy875. Are you from Tom Tom?
    The lead won't connect while the Sat Nav is mounted on the holder which Tom Tom supplied to go with the Essential!
    My previous Tom Tom which I bought several years go had a much longer battery life.
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    edited September 23
    Hi Again....
    Battery life is, Up to 1 hour....
    Check the Mount, there's a Micro USB Port....
    vqttcw6p0sd2.png
    ATB YFM
  • Willy875Willy875 Posts: 2,319 [Exalted Pioneer]
    Under the support there is a mini plug
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