GO Supreme loses speed camera functionality

already exists
already exists Registered Users Posts: 7
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi I have a GO Supreme 4PN50 and every time I do an update the speed camera warning functions stops working. The update process appears to complete without any errors but I no longer get alerts. I've found resetting the device which involves re setting everything up solves the problem but this is not a satisfactory solution. Is there a firmware update or can I return the device.
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Answers

  • VikramK
    VikramK Administrators Posts: 14,301
    Moderator
    Hi @already exists
    I would suggest that you do a clean reinstallation of speed cameras. See the steps in my comment here-

    https://discussions.tomtom.com/en/discussion/comment/1779173/#Comment_1779173

    Regards,
    Vikram
  • already exists
    already exists Registered Users Posts: 7
    Apprentice Traveler
    Thanks I will give that a try and test the result.
  • already exists
    already exists Registered Users Posts: 7
    Apprentice Traveler
    OK I wiped my device and for good measure removed the map (Australia) I then reloaded the map and reset up the device.

    1st test post doing this, it worked great. A few days latter, I turned it on and let it update, which included a 400 Mb update along with the camera updates.

    I then went past a known camera site, and it alerted me, but on the return trip I passed a site that normally produces an alert and nothing.

    I will try going back in the next few days to re test when it's not peak hour and report the result. I expect there maybe a new update by then to further the test efficacy.

    I will also try turning the device off vs sleep if it fails to see if that makes any difference.

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