Removal of private property (track) from system — TomTom Community

Removal of private property (track) from system

Kenwood01Kenwood01 Posts: 3 [Apprentice Traveler]
edited September 24 in Map quality
Dear User Groups,
I have recently requested the removal of a private track from your mapping system. This track leads to a locked railway crossing with no public access.

These requests have been acknowledged. However, my question is “how long does it take for the route to be deleted from your system as motorists are still being instructed/guided to use private property by your mapping/navigation system.


  • VikramKVikramK Posts: 12,678 Moderator
    Hi @Kenwood01
    Welcome to the community!
    Accepted map corrections could take up-to 6-9 months to reflect on our navigation maps.

  • Kenwood01Kenwood01 Posts: 3 [Apprentice Traveler]
    Hi Vikram,

    Thanks for quick response - appreciated.

    All noted on timescales for updating maps. Bit disappointing that Tomtom can’t/won’t remove a route through private property at the ‘click’ of a mouse, when they are able to give ‘real time’ updates in respect of road works, traffic congestion etc.

    For info, Apple, Google, Garmin, etc removed the same route overnight. In the meantime I’m still having to suffer cars & Heavy Goods Vehicles being instructed to drive down my track because of someone’s inability to perform in reasonable timescales.

    As mentioned in my initial post, it’s not as if they can go a anywhere down my track as it leads to a ‘dead end’ (locked railway crossing) & all the hassle in trying to turn around on a track 10 feet wide as some motorists don’t have the common sense to simply reverse.

    Kind regards
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