Shipment not received

Gemos
Gemos Registered Users Posts: 4
Apprentice Seeker
edited October 2021 in Travel lounge
Ordered 14sep2021, ups tracking number 1z3yw00029501, ups says information unavailable

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,526
    Elite Voyager
    2.3 Delivery and risk of loss
    TomTom will endeavor to deliver the Product within 30 days of acceptance of the order. If more than one Product is ordered, TomTom reserves the right to deliver each Product separately. In addition, TomTom strives to make the Services available within 24 hours of order acceptance.

    A Product will be delivered to your delivery address. A Service will be downloadable or delivered and / or made available to you electronically. The risk of loss or damage to a Product will pass to you at the time the Product is delivered to you. The risk of loss or damage to a Service will pass to you at the time the Service is made available to or delivered to you electronically.

    If you do not take delivery of the Product, TomTom reserves the right to charge you the reasonable cost of storing the Product until delivery can be made.

    If delivery fails for a reason beyond TomTom's control, TomTom reserves the right to cancel the contract and refund any amounts paid.

    If TomTom delivers a Product to you in error or delivers and / or makes a Service available to you in error, please contact TomTom in order to receive further return instructions (email via http://www.tomtom.com/ support).


    https://www.tomtom.com/en_gb/legal/terms-and-conditions/
  • Gemos
    Gemos Registered Users Posts: 4
    Apprentice Seeker
    Contacted ups, they say contact sender (tomtom)
  • Gemos
    Gemos Registered Users Posts: 4
    Apprentice Seeker
    This is the only way I have found to contact anyone a TomTom
  • Gemos
    Gemos Registered Users Posts: 4
    Apprentice Seeker
    Form my research and 25 years in logistics the shipment is still in the TomTom warehouse at La Vergne, TN. Waiting for staff to call UPS for pickup