why have lifetime cameras expired

jpattison
jpattison Registered Users Posts: 2
Apprentice Traveler
lifetime cameras came with start 25 why have they expired

Answers

  • DougLap
    DougLap Posts: 9,821
    Superuser
    Hi @jpattison

    @VikramK or @lampard will pick this up tomorrow and sort out any issues with your units settings on the TT servers.

    Look back here to see what they say.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,308
    Revered Voyager
    edited September 2021
    There is no lifetime camera on the debut 25

    speed camera services are linked to a subscription.
    When a speed camera subscription expires, the Tomtom device stops issuing alerts.
  • jpattison
    jpattison Registered Users Posts: 2
    Apprentice Traveler
    start 25 had in built lifetime cameras so when you updated the cameras stayed on , on the last update it says cameras expired but it should not , weve owned the tom tom for 3 years and never had to buy cameras it shouldnt of expired
  • Willy875
    Willy875 Registered Users Posts: 5,308
    Revered Voyager
    edited September 2021
    Tomtom models functionality has changed come back tomorrow the moderator @VikramK will watch

    there are on the Start the updates for life on the map but on the radars
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @jpattison
    I reviewed your TomTom account and I don't see the services for speed camera are for the lifetime of the device.

    The way speed camera alerts works has changed. The alerts are tied to a service subscription. Once the subscription expires, the access to the service will expire as well.

    Thanks,
    Vikram.