Go professional 6250 can't update

JustR
Registered Users Posts: 3 
New Seeker

New Seeker
I switched on my go professional 6250 and it said there's a new Europe trucker update, i tried updating without success. Downloaded up to 27% and then said no internet connection which wasn't true. It stopped.
Now on the screen, it says "No Map Available" that i need to add at least one map before i can use my device.
It's completely stucked there. I can neither update or leave the page.
I connectect it to laptop to update through Tomtom Home app but it says there's no device connected that i should connect my device even when the device is plugged in the laptop.
Please I will be grateful if anyone can help as i don't know what to do.
Now on the screen, it says "No Map Available" that i need to add at least one map before i can use my device.
It's completely stucked there. I can neither update or leave the page.
I connectect it to laptop to update through Tomtom Home app but it says there's no device connected that i should connect my device even when the device is plugged in the laptop.
Please I will be grateful if anyone can help as i don't know what to do.
0
Answers
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Your Go 6250 is updated via the wi-fi of your box, you don't really need a computer
To unlock your device, download a very small map on the device's internal memory.
Updating your device using Wi-Fi
https://help.tomtom.com/hc/en-gb/articles/360013899580-Mettre-à-jour-votre-GPS-via-Wi-Fi-0 -
Hi @JustR
Does this help.
https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest
Doug0