GO 6200 recover the map of Australia

robN
robN Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Following my last update of maps on my GO 6200 using WiFi, my map of Australia has disappeared. I have no means to recover it. My purchase include lifetime maps

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Answer ✓
    Hi @robN
    Welcome to the community!
    The map updates are active for the lifetime of the device. The logs also so that the device already has the map of Australia.

    Could you try a soft reset and check if the device is able to load the maps, or perhaps do a switch map?


    Soft reset-


    Switch maps-
    https://help.tomtom.com/hc/en-gb/articles/360013898300

    Regards,
    Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Answer ✓
    Hi @robN
    Welcome to the community!
    The map updates are active for the lifetime of the device. The logs also so that the device already has the map of Australia.

    Could you try a soft reset and check if the device is able to load the maps, or perhaps do a switch map?


    Soft reset-


    Switch maps-
    https://help.tomtom.com/hc/en-gb/articles/360013898300

    Regards,
    Vikram
  • robN
    robN Registered Users Posts: 2
    Apprentice Seeker
    Thank you - fixed