GO stays black when re-opening in Android 10

Beelder68_
Beelder68_ Registered Users Posts: 9
Apprentice Traveler
Hi all,
I've been using the GO app for quite a while. Now I have upgraded to Android 10 the GO app is fine when first installed but as soon as has closed it won't restart again. The screen just stays black.
After re-installing the same thing happens.
Can anyone help?

Cheers

Best Answer

  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Answer ✓
    Well, I think that is what the problem is/was. After installing the app and quite a few maps in Android 10, the GO app would hang on start up and never get going.
    The solution for me was to go to Settings, Storage, Other apps, TomTom GO, Clear cache. And hey presto, GO starts working again.

Answers

  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Hi @Beelder68_ , could you please provide some screenshots when this issue happens?
    Also, could you please provide information about your device? Model name, manufacturer.
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Hi szachowa, thanks for your reply.
    The phone is a Blackview BV9900 Pro with Android 10.

    When I click on the TomTom GO icon the screen goes black like it used to do on my old Sony, just before the start up screen. On the Blackview it doesn't go onto the start screen though. If I take a picture of the black screen it just mirrors. The program does stay live in the background as shown in the attached picture.kz6c4lzjjj8g.jpg
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Strange, this morning, the GO app just started working. No idea what has changed...
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Ah, stopped working again! Black screen again. Anyone know if there is a debugging program in TomTom GO?
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Well, my phone sat all night with a black screen from TomTom GO again. Waze and Coyote are working fine so probably best to stop my subscription to GO?
    Had ik niet verwacht van een Nederlands bedrijf... Jammer.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Hi @Beelder68_ , if possible, please share your AppID from the app.
    AppID can be found in the About screen. Just tap it to copy it to clipboard.
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    After re-installing again just now it has restarted again. MYAN40BA77AB37C031DBA2463214AC2F38FD5EF98E7C
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Just re-installed it, made sure all the permissions are correct. Runs fine until the GO app is turned off completely. On re-start just a black screen. Strange as all my other apps including some navigation and camera apps work fine.
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Ah, just tried something different. I cleared the cache and the GO app starts again.
  • Beelder68_
    Beelder68_ Registered Users Posts: 9
    Apprentice Traveler
    Answer ✓
    Well, I think that is what the problem is/was. After installing the app and quite a few maps in Android 10, the GO app would hang on start up and never get going.
    The solution for me was to go to Settings, Storage, Other apps, TomTom GO, Clear cache. And hey presto, GO starts working again.