Problem with installation of new bought map

Wolferl

HI
just bought some hours ago online a new map for my device (USA&Canada)
I paid and got already the email for with order confirmation,
why do I don't see the update information on my device ?

Willy875

Hello
You must always wait a little before it is available on your account

Wolferl

THX, just bought 6 hours ago, maybe I have to wait a little bit longer,
tought as soon as paid with credit card, I will be released.
THX for your reply.

YamFazMan

Hi
@Wolferl
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

Wolferl

ok, great thanks for this reply, thought everything is already done full automatically,
so there are real persons behind, good to know,
as I am travelling next Saturday, I have time and started early enough :=)

VikramK

Hi @Wolferl
I reviewed your account and I don't see the order has been allocated.
Could you please get in touch with our customer service along with the order number. They should help you sort out the subscriptions on your account.

Thanks,
Vikram

Wolferl

THX,
if somebody from the platform, can tell me how to contact the customer service, it would be great, as I can't find any email address or telefon number to call, I am always transferred to this great community, but I would prefer just give a short call to an agent, explaining the facts, Wolfgang
so if anybody can send me an email or phone number, I would be happy..

Willy875

Hello,

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email

https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

Wolferl

I don't know why, but both links are not working
i enter my login plus password (working) and see message, site is not working

Willy875

Try with another browser?

YamFazMan

Hi
@Wolferl
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

Stay Safe... ATB YFM

yukonpete74

terrible customer service. You go round in circles trying to get help. I also purchased a map and nothing shows up on My Drive Connect hours later. Didn't have a problem taking my money automatically but for some reason my purchased can't be added automatically? If there is a delay in providing the map to my account perhaps you could include that information in my order confirmation email??? Is that to complicated?? Yes I am annoyed as I have wasted the last 2 hours trying to figure out why I dont have my purchase available.