Go Premium X black screen unresponsive

Dalglish_28 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
I bought my tom tom premium X april 1st 2021. Screen has stopped coming on. I have unplugged it, tried a separate charging cable, soft reboot and removed card and re inserted it. Screen remains black. I tried to report to customer services and was directed by chatbot - the only resource of customer service which is disgraceful, to try again later. I need help - this is not a cheap device and i need it for work every day


  • DougLap
    DougLap Posts: 9,820
    Hi @Dalglish_28

    Re contacting Customer Support.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Before you do the above if you have an Apple or similar phone mains charger plug that takes your units USB cable and charge for circa 2 hours. Then Press and Hold In the ON/OFF button of your unit for about 30 seconds until you have seen the Tomtom logo and hear the Drumroll sound then let the button go.

  • Dalglish_28
    Dalglish_28 Registered Users Posts: 3
    New Seeker
    thanks for the help Doug - appreciated!