Purchased map still in progress

Lajos53
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
I bought map for my Go Live 1005 device, but the status of the order is still in progress. I paid the item with PayPal. When I can download the new map?
Do you have any idea what can I do?
Thank you.
Do you have any idea what can I do?
Thank you.
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0
Answers
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Your order status explained
https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande
Your payment details have been accepted by our payment provider and will clear shortly. PayPal payments can take longer to clear.1 -
Hi Willy875,
now my order is in complet status, but I can not download or update with MyDrive Connect. Also need some hours to active in my account?0 -
Hello,
Your order may not have been assigned to the correct account
How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
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