Purchased map still in progress

Lajos53 · September 18

I bought map for my Go Live 1005 device, but the status of the order is still in progress. I paid the item with PayPal. When I can download the new map?
Do you have any idea what can I do?

Thank you.

Willy875 · September 18

Your order status explained

https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande

Your payment details have been accepted by our payment provider and will clear shortly. PayPal payments can take longer to clear.

Lajos53 · September 20

Hi Willy875,

now my order is in complet status, but I can not download or update with MyDrive Connect. Also need some hours to active in my account?

Willy875 · September 20

Hello,
Your order may not have been assigned to the correct account

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email

https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

Map purchase & installation

Purchased map still in progress

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