Purchased map still in progress

Lajos53

I bought map for my Go Live 1005 device, but the status of the order is still in progress. I paid the item with PayPal. When I can download the new map?
Do you have any idea what can I do?

Thank you.

Willy875

Your order status explained

https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande


Your payment details have been accepted by our payment provider and will clear shortly. PayPal payments can take longer to clear.

Lajos53

Hi Willy875,

now my order is in complet status, but I can not download or update with MyDrive Connect. Also need some hours to active in my account?

Willy875

Hello,
Your order may not have been assigned to the correct account


How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email

https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560