stopped showing the route ahead

Ditheduck
Ditheduck Registered Users Posts: 11
Master Explorer
edited December 2021 in Devices using Wi-Fi®
since the last update the display is not showing that green line of the route ahead. It still shows upcoming roundabouts and the voice says which way to go, and I still have a green arrow showing where I am, but no forward route

Best Answer

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    Answer ✓
    soft rest or reset factory
  • Ditheduck
    Ditheduck Registered Users Posts: 11
    Master Explorer
    Doing factory reset now, not driving anywhere till tomorrow.
    🤞
  • Ditheduck
    Ditheduck Registered Users Posts: 11
    Master Explorer
    Factory reset worked
    And I won the argument with my iPhone to pair with the Tom Tom. (Just keep insisting it Bluetooth pairs and it eventually gives in and does it. )
  • YamFazMan
    YamFazMan Posts: 20,816
    Superuser
    edited September 2021
    Hi
    @Ditheduck
    I do hope you have managed to crack the iOS 13 & above glitch ???
    Maybe useful....
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the Tomtom 'MyDrive App' and the advanced Smartphone features... If you can live without the bells & whistles (Smartphone Messaging) of the MyDrive App...
    Just use a straight simple Bluetooth Connection....

    Some tips you may want to see/try....
    Here... https://discussions.tomtom.com/en/discussion/comment/1741299/#Comment_1741299

    Stay Safe... ATB YFM
  • Ditheduck
    Ditheduck Registered Users Posts: 11
    Master Explorer
    Luckily I remembered that the suggested pairing method (via MyDrive app) didn’t work on my phone last time and just tried ordinary Bluetooth pairing and it did finally agree to pair. Also have to make sure it doesn’t switch off hotspot on phone to get the access for real time traffic info.
    A bit of a pain but now back to where I was a week ago with updated maps.