How can i fix my GO40

Eridion
Eridion Registered Users Posts: 3
New Seeker
I have a GO40 which cant connect to PC and cant start up properly
I can get the world map with the tomtom logo in the middle and the progress bar fills up until a quarter of the length. then i get the black screen with the tomtom logo in the middle
Ive tried the holding down button and i can get the black with white writings on it but the three clicks doesnt make it start
I am a newbie and i have not much experience with sat navs, so bear with me
Thank you

Answers

  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    edited September 2021
    Hi @Eridion
    Welcome to the community!
    It looks to me as if the device is not connecting to MyDrive Connect to initialize the recovery mode

    Have you tried connecting the device using an alternative USB cable or a different USB port?

    Regards,
    Vikram
  • Eridion
    Eridion Registered Users Posts: 3
    New Seeker
    Thanks for the reply, yes i did, i tried several data cables , no success
  • Eridion
    Eridion Registered Users Posts: 3
    New Seeker
    I think this forum is helpful as tomtom itself