TomTom Rider 400 connection MyDrive

Easyriderwierden
Easyriderwierden Registered Users Posts: 3
Apprentice Seeker
edited September 2021 in RIDER
My laptop does not recognize my device anymore. The cable is ok, I tried it to charge the device.
But charge it by using my laptop and to make an connection with MyDrive Connect does not work.
So I can not update the maps and upload routes.
Anybody an solution?

Answers

  • VikramK
    VikramK Administrators Posts: 13,746
    Moderator
    Hi @Easyriderwierden
    Welcome to the community!
    Have you tried connecting to a different USB port?

    Also look at the troubleshooting advice provided on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013900240

    Regards,
    Vikram.
  • Easyriderwierden
    Easyriderwierden Registered Users Posts: 3
    Apprentice Seeker
    Renewing the DHCP lease on my Macbook didn't work.
  • Easyriderwierden
    Easyriderwierden Registered Users Posts: 3
    Apprentice Seeker
    I discovered that its probably an issue with the usb-connection. Macbook uses usb-c . I used een adapter to connect but no signal. The connection with my desktop wicht usb-a does work fine.
    Means that i need een cable to connect my device with usb-c directly.
    Where can I buy that???
  • TomaszKr
    TomaszKr Registered Users Posts: 3
    Apprentice Traveler
    I have similar problem, my TOMTOM 410. My computer doesn't see device. Oryginal cabel is O.K. , device is charging but I can't update maps and connect to MyDrive. I tried diferent USB ports, cables and all TT suppor advices. Still nothing!
  • TomaszKr
    TomaszKr Registered Users Posts: 3
    Apprentice Traveler
    edited November 2021
    I have found the issue. The problem is with new USB ports. When I changed notebook and plug cable to USB 2.0 port device was recognised. I made all updates with no interpretation.
    So if you have USB port 3.0 it can be a problem for TT Rider 410.

    But Tomtom Home still doesn't work. This program on Windows 10 doesn't see my device.
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    TomaszKr wrote: »
    I

    But Tomtom Home still doesn't work. This program on Windows 10 doesn't see my device.

    The rider 410 is with Mydrive connect which must be downloaded on the computer.
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited November 2021