How to cancel the free trial of TomTom GO?

ysibari
ysibari Registered Users Posts: 4
Apprentice Seeker
I’ve been trying to cancel the free trial of tomtom go since day one as the voice did not work at all and now it’s the last day and there is no option to cancel and the app asks me to piurchase a subscription !? I

Best Answers

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,202
    Community Manager
    Answer ✓
    The pay wall is only shown after the free trial so that there is no obligation attached to the trial period. You won't be charged unless you actively subscribe.

Answers

  • ysibari
    ysibari Registered Users Posts: 4
    Apprentice Seeker
    Thank you for your answer Ricok, I did exactly what you’ve mentioned but couldn’t find any subscriptions there!! I’m not sure when the free trial ends tonight will Tomtom charge me or not!
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Google play manages the subscriptions to cancel the subscription you have to go to the subscriptions page in the Google store.
  • ysibari
    ysibari Registered Users Posts: 4
    Apprentice Seeker
    Thanks Willy875, the App is installed on iphone which uses IOS unfortunately
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    A ok not well since it was for IOS sorry
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,202
    Community Manager
    Answer ✓
    The pay wall is only shown after the free trial so that there is no obligation attached to the trial period. You won't be charged unless you actively subscribe.
  • ysibari
    ysibari Registered Users Posts: 4
    Apprentice Seeker
    Thank you Jürgen, you’re right I still have not been charged, so so far so good. 👍