size of the map on the screen often changes

jeu38
jeu38 Registered Users Posts: 13
Master Explorer
edited September 2021 in Devices using Wi-Fi®
While driving with navigation, the size of the map on the screen often changes.
This changes from the normal navigation screen to a screen with a map area of approximately 12 x 20 km.
This screen mode remains until the navigator is turned off, so you are required to find a parking space.
No detail can be seen on this.
If you drive in an unfamiliar environment, this can cause life-threatening situations.
Can TOMTOM provide a solution , or someone else ?
Has anyone else encountered this problem as well?
I find contact with TomTom very difficult, and the help site remains very vague
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Mod edit: Machine translated (Dutch)

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    write that as feedback to customer care
  • fergussion
    fergussion Registered Users Posts: 304
    Supreme Pioneer
    Have you tried changing the view 2D/3D
  • jeu38
    jeu38 Registered Users Posts: 13
    Master Explorer
    edited September 2021
    write that as feedback to customer care
    Will try again, maybe was too impatient.
    Thank you .


    Mod edit: Machine translated (Dutch)
  • jeu38
    jeu38 Registered Users Posts: 13
    Master Explorer
    edited September 2021
    fergussion wrote: »
    Have you tried changing the view 2D/3D

    The problem occurs in all views .
    This shortcoming should not occur in any representation .

    Thank you .
  • jeu38
    jeu38 Registered Users Posts: 13
    Master Explorer
    edited September 2021
    write that as feedback to customer care

    Today I did a reset as advised by TOMTOM.
    I made 3 trips, one was OK, the other 2 failed with the same problem + mixed Dutch-Englisch language.
    I'm waiting for a reply from TomTom.



    Mod edit: Machine translated (Dutch)