My Go Premium X tomtom when starting it freezes

JoseTaxi_2021
JoseTaxi_2021 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
My tom tom Go Premium X, every time I start it freezes, with an image of a computer screen, the image of the TomTom, a cable and an X as there is no connection.
If I connect it to the computer, it does nothing more than start the my drive connect, put that it is resetting the browser and return to the same thing over and over again, so I can throw myself 100 times in a row.




Mod edit: Machine translated (Spanish)

Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    edited September 2021
    device is in permanent restoration
  • JoseTaxi_2021
    JoseTaxi_2021 Registered Users Posts: 3
    New Seeker
    edited September 2021
    The TomTom was in the connected car and it got like that.
    What I can do?
    Thanks
  • nabu
    nabu Posts: 16,890
    Superuser
  • JoseTaxi_2021
    JoseTaxi_2021 Registered Users Posts: 3
    New Seeker
    edited September 2021
    Well, I must be pretty clumsy, because I stay in the step of hitting it three times fast.
  • nabu
    nabu Posts: 16,890
    Superuser
    edited September 2021
    is the hardest thing to do, it's all in the tempo.

    Personally, I never made it
  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited September 2021
    Hi
    @JoseTaxi_2021
    The TomTom was in the connected car, and it got like that (Snip)
    Welcome to the site.....
    It looks like something happened in the car to crash the operating system, and that the Recovery Mode has Automatically Started on your device....

    For Recovery Mode to work, MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << in MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart of the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________
    End
    ___________________________

    You may need to Contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat will be available during Normal Office Hours
    Email will be available outside of Normal Office Hours

    See step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
    __________________________
    End
    __________________________

    If all else fails ??? Maybe try....
    If I'm having problems with MyDrive Connect....
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See Step-by step instructions Here... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Stay Safe... ATB YFM