Map updates don't inspire confidence

RedSpecial62
RedSpecial62 Registered Users Posts: 22
Outstanding Explorer
Hi all... so I thought the new map format recently was supposed to bring more regular map updates. Not sure I've seen an update now for over a week. In my UK area the latest maps have one section of road that is still being constructed showing as complete with a roundabout that does not exist and the opposite situation where a roundabout that has been removed at least 9 months ago is still showing as a roundabout. Given these 2 glaring errors within 5 miles of my home it does make me question the accuracy of the maps in the latest Go android app. Interestingly Amigo has the correct removed roundabout but also has the incorrect ye to be built one. Why are the android maps not accurate?

Comments

  • Test9
    Test9 Registered Users Posts: 281
    Supreme Pioneer
    You can check the upcoming maps here....and propose changes:

    https://www.tomtom.com/mapshare/tools/new/mapshare/

  • RedSpecial62
    RedSpecial62 Registered Users Posts: 22
    Outstanding Explorer
    I did report it back in June on Marpshare... looking at my report it is showing as fixed in Mapshare (which from this image is correct).... but this update in Mapshare is not refelected in my Go app map...which still has the old layout.

    fy83oiohjqme.png
  • RedSpecial62
    RedSpecial62 Registered Users Posts: 22
    Outstanding Explorer
    Then checking the other issue in Mapshare I can see the roundabout is shown as in construction... but in the Go app this roundabout is shown as active. My conclusion is that the Go app map and the Mapshare map are not in sync.

    o6p25qzyv68d.png
  • RedSpecial62
    RedSpecial62 Registered Users Posts: 22
    Outstanding Explorer
    So from September 13 to now this issue has not been updated on TT GO despite me logging it twice on mapshare. If fact it has got worse, initially the roundabout under construction was shown as open when it wasn't, now for the past few map updates the whole road is showing CLOSED when it is actually open.. This makes TT GO useless for me on my journey to work as it takes me on an inappropriate detour as it thinks this road is closed. I'm just about to head of of a big road trip and really can't have confidence in the maps so will probably use Google maps for the trip. Sad as I've just renewed by TT GO subs... wit seems that the TT GO is a very low priority for TT. Don't think I will be renewing again.
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    Welcome to the club of people being very disappointed by all the promises by TT. It's not only the maps that are getting more and more inaccurate, but also the traffic info gets less and less reliable - and I'm not even talking about the IQ routes debacle.
  • RedSpecial62
    RedSpecial62 Registered Users Posts: 22
    Outstanding Explorer
    Wow..so can't believe the latest update to the TT Go map has undone the closed road issue here... so once again the main road is shown as closed when it is open, resulting in an unnecessary detour via narrow dark lanes. So recently I've had road updates not showing after being complete and now this incorrect road closure but with the future road layout being shown even before being complete (albeit red and incorrectly closed). No wonder that when I have an important journey I always check and use Google maps. Come on TT.... this is your specialist area... I really want to love TT Go, but frustrations like this make it all bar useless!
  • jacare60
    jacare60 Registered Users Posts: 60
    Renowned Trailblazer
    Map corrections do happen, but they take a long time, you make changes on Marpshare and after a while they appear on TT MyDrive but it takes a long time to appear on TT GO.
  • RedSpecial62
    RedSpecial62 Registered Users Posts: 22
    Outstanding Explorer
    So here we are at the end of January and the issue I logged above back in September is still occurring. The frustrating thing is it alternates between being resolved and then broken again. It seems a big (1.2GB) map update correctly shows the road open.. but then the weekly small update the next week says that the A452 near Balsall Common is CLOSED and routes a long diversion through small dark country lanes! The road has never been closed - how can TT have this road as closed for so long. Indeed as the new road layout is not even complete why is it even showing on the TT Go map? For information, the road is correctly shown as open on My Drive. This just shows that there is no link whatsoever between My drive, TT Go and reality! Given TT's core business is mapping this is pretty shocking and makes TT Go useless for me.

    Please don't reply saying... log the change on the TT update page... I did that back in September. So almost 5 months of serious map error.

    Does anybody from TT read these posts? I'd welcome your view on this?
  • walkerx
    walkerx Registered Users Posts: 333
    Supreme Navigator
    you be waiting ages for them to update map errors

    i've previously logged issues and 5+ years later they are still not updated

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hello @RedSpecial62

    Can you check and confirm if this issue has been fixed? The road should be open now.

    Best, lampard