How do I add my new watch to my account?

NZSusanCC
NZSusanCC Registered Users Posts: 10
Legendary Explorer
edited January 24 in TomTom Sports
My old watch has finally died and I can't for the life of me get my new one to sync with my phone or see where and how I add it to my Tom Tom account or where I go to put my music on it. What is the website I need to log in to to do this? The Tom Tom sports website just shows my activities etc. My old watch will no longer charge so I really need to get this new one set up. HELP!

Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    our friend @tfarabaugh will answer you, he is the great specialist on the forum

    otherwise he will scold me
  • NZSusanCC
    NZSusanCC Registered Users Posts: 10
    Legendary Explorer
    I've actually got to a place on my computer where it is asking me to connect my device to register but it is continually telling me there is a problem and I need to remove it and reconnect - I can't get any further. :-(
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    NZSusanCC wrote: »
    I've actually got to a place on my computer where it is asking me to connect my device to register but it is continually telling me there is a problem and I need to remove it and reconnect - I can't get any further. :-(

    You usually just need to plug it in and it will prompt you to register and you would use the login credentials for your existing account. However it sounds like there is a connection problem. For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    You can also try resetting the watch using the resets in the link below and see if that helps:

    https://help.tomtom.com/hc/en-us/articles/360013898960