Is the chatbot broken?

Tagon
Tagon Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
I got this reponse:
{"messagePayload":{"text":"I can help you with updating! I need your product's serial number. Do you need help finding that?","type":"text","actions":[{"postback":{"system.botId":"C191510D-37D3-4F6A-91DA-A68F87A4A73D","action":"Yes","system.flow":"Update device","system.state":"updateDevice"},"label":"Yes","type":"postback"},{"postback":{"system.botId":"C191510D-37D3-4F6A-91DA-A68F87A4A73D","action":"No","system.flow":"Update device","system.state":"updateDevice"},"label":"No","type":"postback"},{"postback":{"system.botId":"C191510D-37D3-4F6A-91DA-A68F87A4A73D","action":"I have a built in unit/SD card","system.flow":"Update device","system.state":"updateDevice"},"label":"I have a built in unit/SD card","type":"postback"},{"postback":{"system.botId":"C191510D-37D3-4F6A-91DA-A68F87A4A73D","action":"Ask something else","system.flow":"Update device","system.state":"updateDevice"},"label":"Search again","type":"postback"}]},"source":"BOT","userId":"user8706093627"}

Probably not what was intended.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    Try send email
  • Bristol_Pete1
    Bristol_Pete1 Registered Users Posts: 9
    Apprentice Traveler
    I think this is one of the many things with TomTom which hasn't been updated this century - it definitely doesn't work.
  • Willy875
    Willy875 Registered Users Posts: 5,444
    Revered Voyager
    The best way to contact Tomtom customer service is via chat during office hours or by sending an email.