Import Error on Rider 400

wildfowler
wildfowler Registered Users Posts: 2
New Seeker
edited September 2021 in RIDER
I am trying to import a few routes. They are visible under myroutes on one drive but when I try to import on device i get a "Import Error"

I have plenty of space on my device and files are very small

Any ideas

Comments

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @wildfowler
    Welcome to the community!
    What is the file format? If it's GPX then could you check if you are able to import and load them in MyDrive web ?

    Thanks,
    Vikram
  • wildfowler
    wildfowler Registered Users Posts: 2
    New Seeker
    Yes it is a GPX file and I can see the files on mydrive web under routes but when I try to import i get the error
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    I suppose the error could be a software/firmware thing, I would recommend that you do a factory reset and try importing the routes again...

    Main menu- Settings- System- Reset device.


    To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram