App wont recognize login

dks11 Registered Users Posts: 2
New Seeker
TomTomGo works on my Samsung Tab-A Android tablet, but when I try to log in using my iPhone with the same account, I get an error that an account does not exist for me. I have triple-checked the User name and PW. I am logged out of the Samsung Tab-A Android tablet when this happens.
Can someone here please help?


  • MUP
    MUP Registered Users Posts: 574
    Revered Pioneer
    Account-sharing is no longer supported since the new TT Go Navigation is distributed by Google.
  • dks11
    dks11 Registered Users Posts: 2
    New Seeker
    What a bummer! I've been a TomTom device user for over 10 years.
    I will not be renewing my subscription for the TomTom Go app.
    There are other Nav apps out there that are just as good that allow Account-sharing between different devices.