Need a feedback form and form to report road changes

Matthewatlant0s
Matthewatlant0s Registered Users Posts: 14
Apprentice Traveler
edited September 2021 in TomTom Services
Hello,

Is there a feedback form to report issues about TomTom software and also a Form to report road changes ?

Thanks

Matthew

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,418
    Exalted Pioneer
    for software write to customer care
    road changes report in mapshare web
  • Niall
    Niall Posts: 11,115
    Superuser
    edited September 2021
    @Matt few
    For road changes use http://www.tomtom.com/mapshare/tools/
  • Matthewatlant0s
    Matthewatlant0s Registered Users Posts: 14
    Apprentice Traveler
    Hello,

    Is there a email address for customer care ? If so can you supply me the email address.

    Thanks
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Matthewatlant0s

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available. and give you the option to email/message them.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

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