Unable to access my legacy TomTom for Android app

maxdot
maxdot Registered Users Posts: 10
Apprentice Seeker
Hi
I bought the wonderful original TomTom Western Europe app for Android in December 2012. They have been installed on two devices - a Lenovo TB3-710F and a Motorola Moto G3, both of which have Android 5.0.1 installed. They have worked well and been more than appreciated until recently.

Now, on both devices, when I try to open them I get the message:
“The Google Play licence of your application is not valid. Please contact Google if you think this is a mistake. NOTE A network connection is required to verify your Google Play license”

Both devices have a network connection but however many times I try to launch them, the same infuriating message comes up.
I have contacted Google who tried getting me to uninstall all updates to the Google Play store app. When that produced no improvement they have recommended that I contact TomTom, as the developer, directly. So far I have received no response from them! As an experiment I have also tried (on the Motorola MotoG3) uninstalling the app and reinstalling it. Now when I launch the barebones app, I get the message "Unable to Connect to TomTom. Try again later”.

Anyone got any ideas or experiencing the same problem?
Yours in desperation
Max Monsarrat

Comments

  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Hello,

    The old versions of the original Tomtom Go are no longer available. You must download the New GO Navigation application from the play store [version 3.2.12]

    https://discussions.tomtom.com/en/discussion/1137478/new-go-navigation-app-version-3-2-12/p1
  • maxdot
    maxdot Registered Users Posts: 10
    Apprentice Seeker
    As I said in my original post I bought the legacy TomTom Western Europe app in December 2012 and it is installed on my LenovoPad . Until a month ago, when I last used it, it was working perfectly smoothly. So I can't see why it is 'no longer available'. I already have it with all the associated maps on my device. I tried the GO app but found it tiresome, particularly its lack of support for 3rd-party POIs. I use this feature every time I go out. I create POIs on my GO Live 825 for places I want to visit (sites and sights) and places I have already visited which I then transfer to the TomTom app. Since that ability is denied users of the new GO app, I have no interest in downloading it and see no reason why my lifetime license for the old app is being deemed 'non valid". Is another user of the old app finding this problem?
  • maxdot
    maxdot Registered Users Posts: 10
    Apprentice Seeker
    edited September 2021
    I bought this app in December 2012 from the Google PlayStore (transaction ID GPA 1317886771322468). Since then it has run beautifully until I last used it a month ago. Now every time I have tried launching it, I get the message : "The Google Play license of your application is not valid. Please contact Google if you think this is a mistake. Note A network connection is required to verify your Google Play license"
    I have contacted Google who tried returning the PlayStore app to its original version (5.9.12) and then signing me out of my account on my device and signing me in again. All to no avail. They now say I need to address the developer with the problem.
    Can you help me?
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    As said here https://discussions.tomtom.com/en/discussion/comment/1776339/#Comment_1776339 the old version is no longer available contact Tomtom customer service https://help.tomtom.com/hc/en-gb

  • maxdot
    maxdot Registered Users Posts: 10
    Apprentice Seeker
    It seems like you are saying that regardless of the fact that I purchased a lifetime use of the app, TomTom, sometime in the last month, has decided to renege on their word and are shutting me out of the app I bought and which is installed on my device with no need of their intervention? And have they done this to ALL holders of the app everywhere? If that was the case I cannot believe there is no widespread backlash.

    I have tried contacting "Customer Service" to no avail. The link you provide initially goes to a page that fleetingly offers a Contact Us button but then immediately goes back to the generic Help page https://discussions.tomtom.com/en/
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    maxdot wrote: »

    I have tried contacting "Customer Service" to no avail. The link you provide initially goes to a page that fleetingly offers a Contact Us button but then immediately goes back to the generic Help page https://discussions.tomtom.com/en/



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  • maxdot
    maxdot Registered Users Posts: 10
    Apprentice Seeker
    Thank you I deleted cookies and that worked well. What didn't work so well was what waited for me on the support page i.e. a raft of generalised articles that did not, indeed could not answer my specific case . I did try a chat bot but that offered 4 questions it would answer (ie propose generalised articles) and the "None of there above" which I pressed to which the chat bot said OK but offered no further comment.n Not exactly helpful.
    Is there no human to chat with?
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
  • MUP
    MUP Registered Users Posts: 560
    Revered Pioneer
    Lifetime means TT has the right to discontinue the app whenever they want.
    It means NOT the lifetime of the app's owner.

    Please read this statement from TT according the app in 2017:
    https://discussions.tomtom.com/en/discussion/comment/1715731/#Comment_1715731