why is my tomtom sluggish?

froggy8
froggy8 Registered Users Posts: 46
Master Explorer
edited December 2021 in Devices using Wi-Fi®
hi guys,

i have just got my replacement but it is still rather slow in general, when you click on something, it can be bit slow to open and switching it on, it can take awhile too.

also when i was driving to my destination, the tomtom freezes for few minutes but after that it was ok, i have done a soft reset where you keep your power button till the drum rolls comes on then i let go the power button but still the the same.

i still have 3.7 gb free momery so it should run ok, i read somehwere that the tomtom will speed up if it has more space in the memory. right now i have got only 1 map which is europe and that is 8.6gb which is very big file. i was thinking if i could delete that and just download a smaller map but i dont think i can.

many thanks guys

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Answer ✓
    Hi

    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    1qo4pndgmr56.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Answer ✓
    Hi

    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password

    Logout of your Wi-Fi....
    (You can't actually log out, you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    1qo4pndgmr56.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM
  • froggy8
    froggy8 Registered Users Posts: 46
    Master Explorer
    thank you i will put forget on wifi but how do i sort the slowness of it in general?
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Hi
    @froggy8
    I find just by forgetting the Wi-Fi, the devices are more responsive in general use....

    ATB YFM
  • froggy8
    froggy8 Registered Users Posts: 46
    Master Explorer
    many thanks

    i have now done the forget for the wifi.

    will test it out tomorrow.
  • froggy8
    froggy8 Registered Users Posts: 46
    Master Explorer
    it does seem faster @YamFazMan

    many thanks