Satnav fails to recognise sd card — TomTom Community

Satnav fails to recognise sd card

Hi. I have this message on the touchscreen: "You cannot use this map on this device: Europe-577" . I have a fitted gps in my Mazda MX5.

I wondered if the sd card was corrupted so I initialised another (16gb) card and copied across the data. This produced the same message.

Can anyone advise how to proceed? Thanks

Best Answer

  • VikramKVikramK Posts: 12,694 Moderator
    Accepted Answer
    Hi @AgentLeman
    Welcome to the community! The error mostly corresponds to the installed map and the associated files. Should not be an issue with the memory card.

    A map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram.

Answers

  • VikramKVikramK Posts: 12,694 Moderator
    Accepted Answer
    Hi @AgentLeman
    Welcome to the community! The error mostly corresponds to the installed map and the associated files. Should not be an issue with the memory card.

    A map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram.
  • AgentLemanAgentLeman Posts: 2 [New Seeker]
    Wow, wonderful advice and incredible attention. Thanks a million Vikram.
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