Satnav fails to recognise sd card

AgentLeman
AgentLeman Registered Users Posts: 2
New Seeker
Hi. I have this message on the touchscreen: "You cannot use this map on this device: Europe-577" . I have a fitted gps in my Mazda MX5.

I wondered if the sd card was corrupted so I initialised another (16gb) card and copied across the data. This produced the same message.

Can anyone advise how to proceed? Thanks

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Answer ✓
    Hi @AgentLeman
    Welcome to the community! The error mostly corresponds to the installed map and the associated files. Should not be an issue with the memory card.

    A map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Answer ✓
    Hi @AgentLeman
    Welcome to the community! The error mostly corresponds to the installed map and the associated files. Should not be an issue with the memory card.

    A map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram.
  • AgentLeman
    AgentLeman Registered Users Posts: 2
    New Seeker
    Wow, wonderful advice and incredible attention. Thanks a million Vikram.