Worst Customer Service even in Covid times

FNQ_TomTommer
FNQ_TomTommer Registered Users Posts: 7
Apprentice Traveler
Tom Tom Customer Service has gone down hill far greater than can be expected, It is by no wonder that No! shops in Australia Stock TomTom anymore! Submit an order for a Go Discover and get no Thank you your order will be process, all you get is we captured your order. not thank you for or and details of time nothing. can't blame covid either as most of work is done electronically

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,424
    Exalted Pioneer
    you can write email to confirm
  • FNQ_TomTommer
    FNQ_TomTommer Registered Users Posts: 7
    Apprentice Traveler
    rider1rider, I got an email confirming they took my money and the Bank account confirms it too. write Tom Tom an email well finding an email address is like finding a phone number that works. I found out there is no support staff in Australia as the number here is disconnected. as for email address from them is a non reply email or not monitored email.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    edited September 2021
    Hi @FNQ_TomTommer

    There is a Chat facility and email.

    Tap Support at the top of this page.
    You MUST now log into your account Top right of next Page
    When logged in, and only then, Tap Contact Us bottom Right
    Help Box appears and if you wait a few seconds Get in Touch appears in it.
    Tap Get in Touch
    During Normal working hours a Chat Box appears and out of normal hours an Email option appears.
    If it does not work exactly as described try with a different Web Browser.

    Doug
  • FNQ_TomTommer
    FNQ_TomTommer Registered Users Posts: 7
    Apprentice Traveler
    Thank you @ DougLap
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @FNQ_TomTommer

    Your welcome. I hope you have been able to sort your issue out.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,458
    Revered Voyager
    The Go Discover is for pre-order in Australia. https://www.tomtom.com/en_au/navigation/car-gps/go-discover/