Why the MyDrive app doesn't follow all the waypoints I place in the list?

s_spowart Registered Users Posts: 5
Apprentice Traveler
I set mydrive connect with all way points in a list, send to my navigator only to discover it hasn't included them all. Particularly when I have a number of return to depots included on the list it just removes all the depot stops, and sends everything else to the device, yet they are still on the list in Mydrive connect.

Cant do much on the device because it freezes up after the second or third waypoint.
I use that app as a planning tool when I have a lot of jobs, doesnt help if it removes several of my stops before transmitting to my device.


  • YamFazMan
    YamFazMan Posts: 20,835
    edited August 2021
    Maybe this is what you are seeing ???
    For me .GPX (Tracks) have the problem that they are totally useless on complex journeys... For example, delivery drivers....

    Here's a Complex 20 Stop .ITN Route... The .ITN Route visits every Stop

    I always have very poor results using .GPX Tracks for complex journey's
    Yes it plans a .GPX Track, yes it displays the Stops on the device, but the track fails to visit the majority of the stops...
    The Stops, marked in Red, are missed... When you Zoom in (MAX) the .GPX Track just simply bypasses the cul-de-sac,

    The same Complex 20 Stop journey as .GPX (Track)....



    For me .ITN is easy ---> .GPX No joy ???

    Maybe useful....
    A Route planned directly on the device generates a .ITN Route....
    A Route planned using MyDrive Connect and saved to the device using the Send Stops option is an ITN route....

    A Route planned using MyDrive Connect and saved to the device using the Save & Sync option is a .GPX Track....
    A .GPX Track is basically a bread crumb track that you follow....

    Maybe Useful....
    I prefer .ITN Routes....
    A Route planned directly on the device is a .ITN Route
    An .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    If you want to force a different route, you simply add more stops
    Note... When you add the extra Stops, Max Zoom right into the road
    Don't put the stop on the wrong side of a dual track road (Journey loop back errors)
    Don't put the stop up a side-road... It may guide you though a built-up area via side streets back to your route, instead of a u-turn
    Don't put the stop on a traffic Island, always place a guidance stop further up the road on the route after the required traffic island exit....

    Using the MyDrive Web Route planner....

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner....
    For .ITN Routes with NO Stops... The Menu Shows 'Send Destination'
    For .ITN Routes with Stops........... The Menu Changes to 'Send Stops'
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route (But it is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below



    Complex Twenty Stop .ITN Route Rider 400

    Be Aware .ITN Routes....
    If your starting point IS NOT your present location, there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer and when 'A' IS NOT your present location...
    The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...

    For a more detailed info about the 'Dropped 1st Stop Bug'
    Click on the Link...

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Zoom in... Place a Sacrificial stop close to the Start Icon

    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)... When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the Route name as required or simply Tap Add

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    Stay Safe... ATB YFM