live traffic

eliclem-1966
eliclem-1966 Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
why is my 6200 go live traffic not working when i have life time traffic?

Comments

  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    Hi
    @eliclem-1966
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Note... Australia & Switzerland have ended the 2G phone services so no GPRS SIM signal....
    _________________________

    Tomtom video shows what you can do when the Traffic services are not working on your navigation device....

    Be aware that a Live Device... The SIM card is automatically deactivated if the Live Traffic on the device has NOT been used for 18 months....
    Tomtom sends emails to the affected users and give 28 days notice before deactivating the SIM card... in the above circumstance the deactivated SIM cannot be reactivated....

    Stay Safe... ATB YFM
  • halo572
    halo572 Registered Users Posts: 20
    Outstanding Wayfarer
    edited September 2021
    Because their traffic products are faulty and it is something to do with the sim card in them.

    It gets disconnected and you are left with a GPS with no services. You as the user have done nothing and you as the user can do nothing.

    The best you can hope for is a youtube video that doesn't help you and complete mystification over a problem that many people are reporting on these forums.

    Mine has been out 6 weeks now and I can get no help at all other than 'we will do something' and 'watch this youtube video that won't help you'.

    Just trying to talk to my credit card now, I want my money back.

    I only come back to compile more evidence that the products are faulty, of which there is a profusion.
  • nabu
    nabu Posts: 16,890
     Superuser
    you have tried resetting your device
  • GeoWi
    GeoWi Registered Users Posts: 2
    Apprentice Seeker
    That video above resolved my trouble with disconnected traffic services. Thank you.