GO 5100 device not powered up when connected to computer

galactus2021
galactus2021 Registered Users Posts: 6
New Seeker
When I connect my go device to my computer it automatically switches on. If I turn it off then open mydrive connect the go device does not switch on therefore I cannot updates my maps

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    edited August 2021 Answer ✓
    Hi
    @galactus2021
    I guess it by design ???
    MyDrive Connect "Auto-start with my Computer" Set to OFF.....
    Win 10 (MyDrive Connect is not running)
    Plug in GO 5000, the device auto starts.....
    Turn-off the GO 5000... Click on and Run MDC... The GO 5000 does NOT Auto-start
    Fix... Press the power button or Disconnect and Reconnect the GO 5000 USB lead
    The device restarts OK....
    _______________

    MyDrive Connect "Auto-start with my Computer" Set to ON.....
    MyDrive Connect is running....
    Plug in GO 5000, the MDC window opens and device auto starts....
    Turn-off the GO 5000 and Close the MDC Window....
    Click on and Run MDC... The GO 5000 does NOT Auto-start
    Fix... Press the power button or Disconnect and Reconnect the GO 5000 USB lead
    The device restarts OK....

    Stay Safe... ATB YFM

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    What is your device
  • galactus2021
    galactus2021 Registered Users Posts: 6
    New Seeker
    4FL50
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    I have not found the equivalence of 4FL50


    maybe in the battery settings in system
  • galactus2021
    galactus2021 Registered Users Posts: 6
    New Seeker
    model:4FL50 is on the tom tom device. The only other information is QR4186K03985
  • galactus2021
    galactus2021 Registered Users Posts: 6
    New Seeker
    Sorry when I click on the "about" screen Tom Tom GO 5100 is given the QR number quoted above is also listed as the serial number
  • nabu
    nabu Posts: 16,890
     Superuser
    maybe in the battery settings in system
  • galactus2021
    galactus2021 Registered Users Posts: 6
    New Seeker
    The only battery settings are whether to go into sleep mode when power is disconnected. I have tried both on and off but still the same result-no power on when I go into mydrive connect
  • nabu
    nabu Posts: 16,890
     Superuser
    When I connect my go device to my computer it automatically switches on. If I turn it off then open mydrive connect the go device does not switch on therefore I cannot updates my maps

    you tried to change usb because when you connect it to the computer it works
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    edited August 2021 Answer ✓
    Hi
    @galactus2021
    I guess it by design ???
    MyDrive Connect "Auto-start with my Computer" Set to OFF.....
    Win 10 (MyDrive Connect is not running)
    Plug in GO 5000, the device auto starts.....
    Turn-off the GO 5000... Click on and Run MDC... The GO 5000 does NOT Auto-start
    Fix... Press the power button or Disconnect and Reconnect the GO 5000 USB lead
    The device restarts OK....
    _______________

    MyDrive Connect "Auto-start with my Computer" Set to ON.....
    MyDrive Connect is running....
    Plug in GO 5000, the MDC window opens and device auto starts....
    Turn-off the GO 5000 and Close the MDC Window....
    Click on and Run MDC... The GO 5000 does NOT Auto-start
    Fix... Press the power button or Disconnect and Reconnect the GO 5000 USB lead
    The device restarts OK....

    Stay Safe... ATB YFM
  • galactus2021
    galactus2021 Registered Users Posts: 6
    New Seeker
    Thank you YamFazMan - works exactly as stated in your reply. Thank you so much for resolving my problem. I tried several times -both ways- and always worked as stated.
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser

    Hi
    @galactus2021
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM