No speed camera update or traffic update, both ask for payment!

Drifting
Drifting Registered Users Posts: 7
Master Traveler
edited December 2021 in Devices using Wi-Fi®
Hi
Hope someone can help. My Go Camper which I bought in June says that the speed cameras have run out, so has the traffic! Also the maps say they run out in around two weeks? I thought this services were included in the price? Urgently need to know what to do, as going to need it for tomorrow! Amazon kindly offered to replace it again, this is my second, but I am really losing confidence in it.

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    you had it new and under warranty or used ????

    see TOMTOM after-sales service by email

    https://help.tomtom.com/hc/en-gb
  • DougLap
    DougLap Posts: 9,871
    Superuser
    edited August 2021
    Hi @Drifting

    @VikramK or @lampard should pick this up and sort out any issues with your units settings on the TT servers. Look back here tomorrow to see what they say.

    You could try contacting Customer Support via Chat in case you will have set off before they sort it.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Drifting

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram