home Connection to mac

Wavy Davy
Wavy Davy Registered Users Posts: 4
Apprentice Traveler
edited August 2021 in Built in car navigation
I have a carminat built in device. When I try to connect the sd card to my mac it won't connect, but it does on a windows machine. How can I get it to connect to my mac?

Comments

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @Wavy Davy
    Do you mean the card is not recognized when you open TomTom HOME?

    Regards,
    Vikram.
  • Wavy Davy
    Wavy Davy Registered Users Posts: 4
    Apprentice Traveler
    edited August 2021
    Yes but only on my MacBook. It is ok on a windows machine.
    Have also installed and then re-installed same thing.
    The os is Big Sur 11.5.2
  • sdrb59
    sdrb59 Registered Users Posts: 6
    Master Explorer
    This is an issue which has been ongoing since 2019!!

    See https://discussions.tomtom.com/en/discussion/1118138/tomtom-home-macos-x-catalina/

    There have been repeated supposed fixes but none of them have worked.

    The newest versions of Mac OS require apps to be 64-bit but TomTom Home is not, and it seems beyond the capabilities of TomTom to rewrite and properly test the software to get it working (other companies don't seem to have had any problems with doing this).