How long does it take to process orders

hsaw123 Registered Users Posts: 1
New Seeker
My order has been in progress since Aug 19. Going on the 3rd work day and still no shipping notice. Problems?


  • DougLap
    DougLap Posts: 9,857
    Hi @hsaw123

    This is a user forum so you need to contact Customer Support via Chat.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.