Software version Rollback requests | Battery issues | Runner & Spark watch series

MarvAng
MarvAng Registered Users Posts: 5
Apprentice Seeker
edited January 24 in TomTom Sports
Hi, could you please rollback my software version? My watch battery now last roughly 5-8 hours after full charged (while not even wearing it), and it doesn't sync with my Android device too. battery is brand new. i'm currently on version 1.7.64

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    Bonjour ,pour la réinitialisation des valeurs par défaut c'est direct de l'ordi

    tomtom n'intervient plus sur les montres depuis 3/4ans

    4mtcyl70iond.png


  • Jayney5648
    Jayney5648 Registered Users Posts: 8
    Apprentice Traveler
    My watch will not connect with my iPhone and generally won't connect with my computer. Please fix this!
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    https://help.tomtom.com/hc/en-gb

    contact the after-sales service here you are on a consumer forum we have no contact with tomtom
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Jayney5648 wrote: »
    My watch will not connect with my iPhone and generally won't connect with my computer. Please fix this!

    You should reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

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