How do i get a refund

xkit2k2
xkit2k2 Registered Users Posts: 2
New Seeker
edited August 2021 in TomTom Services
I bought a years speed cameras subscription and TomTom have taken
the payment 3 times how do i get a refund please.

Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @xkit2k2

    Contact Customer Support on Monday via Chat.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • xkit2k2
    xkit2k2 Registered Users Posts: 2
    New Seeker
    Thankyou for helping Doug.
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @xkit2k2

    Your welcome.

    Doug
  • halo572
    halo572 Registered Users Posts: 20
    Outstanding Wayfarer
    Don't expect much from webchat other than cut and paste stalling.

    I have a defective in warranty Go and they will do nothing about it and it is now with my credit card to deal with them.

    If it is on a credit card and you can't get any joy raise a dispute with your bank within 60 days and they will follow it up.

    If it is debit card or direct debit talk to your bank but you will likely not be covered and if you can't get any help from Tom Tom you will lose the money.

    Personally I won't be dealing with them again as a customer once I get my refund processed.

    People hate companies like Amazon but at least they have customer service, you only find out about Tom Tom after they have got your money.