TomTom Home application stuck on map download

Krizirk Registered Users Posts: 1
New Seeker
Hello everyone,

I have an issue with downloading maps into my Renault Carminat TomTom SD Card (device: Carminat TomTom LIVE). After opening the TomTom HOME application (v on my Windows 10 PC, inserting the SD Card to the Card Reader and selecting "Purchase Maps" from the home menu the loading bar is stuck in the "Downloading" state. The same situation occurs when selecting "Update my Carminat TomTom" option from the main menu.


I checked the internet traffic on my network connection and it looks like the data transfer from the TomTom servers just stops after around 5 seconds.

Restarting the PC didn't help, reinstalling the TomTom Home application also didn't help. I could download the maps just a week ago.

Do you also have this kind of an issue?

Thanks in advance.