New Order

CShunk
CShunk Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
I ordered a new device 8 days ago, my credit card was charged but I haven't received any notice of shipping. Order says 'In Progress' ?

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @CShunk

    You need to talk to Customer Support.

    This is a User based forum where users try to help one another and not a direct connection to Customer support.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • CShunk
    CShunk Registered Users Posts: 3
    New Seeker
    Thanks, I'll try again but so far have been unsuccessful to get a live chat or non busy phone number.
    I have tried numerous times and I just end up back in this forum
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @CShunk

    If you don't sign on the page as I have indicated you will not get through to Chat.

    Doug
  • CShunk
    CShunk Registered Users Posts: 3
    New Seeker
    Ok, thanks again but I found I had to sign off and leave website completely then prior to
    logging in go to the main menu Support, Contact Support, then 'Contact us' at the bottom right. Then 'Get in touch' bottom right of the automated chat window.