I want to cancel my order

ToeKneeUU
ToeKneeUU Registered Users Posts: 3
Apprentice Seeker
edited August 2021 in Map purchase & installation
Ordered the wrong item

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    https://help.tomtom.com/hc/en-gb
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @ToeKneeUU

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • ToeKneeUU
    ToeKneeUU Registered Users Posts: 3
    Apprentice Seeker
    Tried this for several hours yesterday! Total waste of my time ....2hr I will never get back. If this is what TomTom call service, it's atrocious!
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @ToeKneeUU

    Just after 6pm and just followed the details I posted above and finished with confimation that Chat was closed, Out of working hours , and given the Email option.

    Doug

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