Trying to update my tomtom start 25

mikeart
mikeart Registered Users Posts: 1
Apprentice Seeker
edited August 2021 in MyDrive Connect
Hi, tried to update the start satnav, the website took the money and said a confirmation email would be sent to confirm the purchase, which has not arrived, and it did not update at all, then on the website, it said I need to complete my purchase, the money has been taken from the bank, so I'm left with no update and minus the monies taken, HELP, please?
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Answers

  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @mikeart

    Contact Customer Support via Chat.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    mikeart wrote: »
    Hi, tried to update the start satnav, the website took the money and said a confirmation email would be sent to confirm the purchase, which has not arrived, and it did not update at all, then on the website, it said I need to complete my purchase, the money has been taken from the bank, so I'm left with no update and minus the monies taken, HELP, please?

    there is not much to understand in your message
    you tried to update satnav startup

    while you have not yet received it ??????