Speed Cameras Apparently Expired - But bought with lifetime updates

wockawocka
wockawocka Registered Users Posts: 1
New Seeker
edited August 2021 in TomTom Services
Hi all,

I've a trusty, bulletproof 6000 that I've gone to update today and it says my speed camera subscription has expired and they're asking me for £9.99 for three months.

Problem is I bought this with lifetime updates?

I've seen some users being told to hard reset their devices to get this back but I don't want to lose my existing saved places for something that might not work.

Can anyone, Rep or User chip in?

Thanks!

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @wockawocka

    Contact Customer Support via Chat

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • nabu
    nabu Posts: 16,890
    Superuser
    edited August 2021
    Hi, speed cameras only work with a subscription
    expired subscription no more speed cameras

    Tom-tom has to change operation