Customer support

Gilesdavies
Gilesdavies Registered Users Posts: 7
New Seeker
edited December 2021 in Devices using Wi-Fi®
Does anyone know how I can speak to a human being at Customer support.
Many Thanks

Answers

  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    Hi
    @Gilesdavies
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Gilesdavies
    Gilesdavies Registered Users Posts: 7
    New Seeker
    @YamFazMan
    Hi
    Everytime I try to sign in I'm taken to the community forum pages not your support page. I have found your chat box when I'm signed out but there is no Get In Touch box. Please help as I have paid for a Speed camera 1 year subscription and can't download it - it doesn't even appear as an available download on MyDrive Connect.
  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    edited August 2021
    Hi
    @Gilesdavies
    Try a different browser (Firefox is working OK here)
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    But you will have to contact support for the refund....
    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 9,860
    Superuser
    edited August 2021
    Hi @Gilesdavies

    The chances are you have clicked on Contact Us on a page that is asking you to sign in top right. If you don't sign in you don't get Get In Touch.

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available. Outside working hours it will offer you email.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Gilesdavies
    Gilesdavies Registered Users Posts: 7
    New Seeker
    Hi @YamFazMan @DougLap
    I've loaded Firefox but the same thing happens. It goes to the page with CHAT HERE at bottom right but before I can do anything else it switches back to the community forum page. Any ideas? I;m begining to think TomTom have taken £29,99 from me without supplying the goods.
  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    edited August 2021
    Hi
    @Gilesdavies
    Using Firefox here and following my own step by step tips....
    Now is 6:25 PM It's outside of UK office hours....
    So I am offered the Email Link....

    dju0lpa8prub.jpg
    ATB YFM
  • Gilesdavies
    Gilesdavies Registered Users Posts: 7
    New Seeker
    @YamFazMan
    Hi
    Many thanks for all the advice you gave yesterday. All is now sorted. It appears to be a problem with TomTom webshop orders made after 14th August. my update arrived this morning 24 hours after I had bought it from TomTom. I also seem to be able to get into TomTom support ok now as well,
    Thanks again
  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    Hi
    @Gilesdavies
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
  • GrW3BSTER1
    GrW3BSTER1 Registered Users Posts: 4
    Apprentice Traveler
    I am expecting delivery of my new sat nav tomorrow, however UPS are asking for £43.78 import charges - how should i proceed with this?
  • GrW3BSTER1
    GrW3BSTER1 Registered Users Posts: 4
    Apprentice Traveler
    Chat