Subscription to live services expired

ACMaw
ACMaw Registered Users Posts: 3
Apprentice Seeker
I only recently purchased the GO 520 which is supposed to have a lifetime subscription to live services. It was working fine for a few weeks. However, as of yesterday, the device has not been connecting to live services, despite being connected to my mobile phone. It states the subscription to live services has expired. I am on holiday so unable to connect to MyDrive software on my desktop.

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @ACMaw

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • ACMaw
    ACMaw Registered Users Posts: 3
    Apprentice Seeker
    The issue has just resolved - did you already do something your end?? Thanks!
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @ACMaw
    You beat me to that. You posted before I could inform you that my team has fixed the service for your device.
    And thanks for sending the serial number.

    Regards,
    Vikram
  • ACMaw
    ACMaw Registered Users Posts: 3
    Apprentice Seeker
    Thank you so much! Just in time for a long journey!