New redesigned version do not support house numbers

JardaBar
JardaBar Registered Users Posts: 25
Legendary Explorer
I is very sad, but new redesigned version do not support house numbers! :(
I can not navigate to address like street name + house number. :( Previous version was able to do it.

Comments

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @JardaBar

    Can you provide us with the example address along with the App version/Phone model/Android version?

    Best, lampard
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    Here it is.

    kx4k0nh3xvx4.jpg
    0gc2r9j4sm7u.jpg


    I would like to navigate to Komenského 702, Kostelec nad Orlicí.

    TomTom GO is not finding this number, just street. But old version was working fine.
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    I found the reason.

    The houses uses 2 numbers, like 102/8. (the first one is house town number, second one is house street number). Old version of the TomtomGO was able to navigate using both numbers. The new TomtomGo navigates just to house street number. (8 in this case)
    Please see pictures.

    2zxlscesbw2a.jpg
    xo2sjqssu8th.jpg
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    Hi @szachowa , no it is not missing.

    hz0va1q3djic.png

    As I mentioned in the previous post, the old version of the TomTom GO was able to navigate to both house numbers, the new one is using just number after the slash.

    Try to find Loretanske namesti 102/8 . You can find this address just with number 8 not 102 in Prague.
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    edited August 2021
    I made few screenshots of old TomtomGo and new one.
    You will see difference.

    House numbers are missing. The current version of TomTomGO does not know both house numbers, just one of them.

    e4p6l28qz3wc.jpg



    oy5v32gl2nl4.jpg
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    JardaBar wrote: »
    I made few screenshots of old TomtomGo and new one.
    You will see difference.

    House numbers are missing. The current version of TomTomGO does not know both house numbers, just one of them.

    e4p6l28qz3wc.jpg



    oy5v32gl2nl4.jpg

    Hi @JardaBar, thanks for screenshot and analysis.
    New version of TT GO Navigation uses completely different map. That is why you are unable to find this address in updated version.
    I'm very sorry for inconvenience. The only way to fix it, is to fix it in the map, that is why I asked for MapShare report.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Of course this is my assumption based on the experience, but in MyDrive, there are also no results for "Loretanske namesti 102", meaning that this particular street number is missing.
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    In mapshare the street numbers are different
    5vfto5xi2pao.png
    compared to Google maps
    uifc2eoph4vz.png

  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    szachowa wrote: »
    Please use MapShare tool to report map issue:
    https://www.tomtom.com/mapshare/tools/

    There are millions of missing numbers in new app (new map resources), I am unable to report all of them. It is global problem!
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    JardaBar wrote: »
    szachowa wrote: »
    Please use MapShare tool to report map issue:
    https://www.tomtom.com/mapshare/tools/

    There are millions of missing numbers in new app (new map resources), I am unable to report all of them. It is global problem!

    If possible, please provide as many examples as possible, I will collect them and report to team responsible for the map.
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    edited August 2021
    I am very sorry, but you still do not understand where is the problem.

    I can not talk about different countries, but in Czech Republic address looks like this:

    StreetName Num1 / Num2
    (example: Loretanske nam 102 / 8)

    Last version of TomTom Go knows numbers after the slash only, not the first one number. :/
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    JardaBar wrote: »
    I am very sorry, but you still do not understand where is the problem.

    I can not talk about different countries, but in Czech Republic address looks like this:

    StreetName Num1 / Num2
    (example: Loretanske nam 102 / 8)

    Last version of TomTom Go knows numbers after the slash only, not the first one number. :/

    Thanks for explaining.
    May I ask, what is represented by Num1 and by Num2 in Czech Republic?
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Hi @JardaBar, I'm checking this with map team.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Found here explanation for both numbers:
    The houses uses 2 numbers, like 102/8. (the first one is house town number, second one is house street number). Old version of the TomtomGO was able to navigate using both numbers. The new TomtomGo navigates just to house street number. (8 in this case)
    Please see pictures.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Hi @JardaBar, thanks for reporting this.
    Seems like an issue with online search. Check 2 screens below, one is with enabled online search, second one is with disabled online search.
    cl2ln2dzz3qs.png
    2m5hdzjth7q9.png
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    I reported GONAV-4033 to check this issue further.
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    szachowa wrote: »
    Hi @JardaBar, thanks for reporting this.
    Seems like an issue with online search. Check 2 screens below, one is with enabled online search, second one is with disabled online search.

    If it's a search issue, how do you explain the difference between the mapshare en Google maps house numbers?

  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    Thank you @szachowa .

    I did not find any switch to enable/disable "Online search". :-(
  • MUP
    MUP Registered Users Posts: 574
    Revered Pioneer
    This new option "Online search" could be selected within App's settings under TomTom-Services, same location as MyDrive.
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    MUP: thank you

    szachowa: Yes, you are right, it is online search issue.
  • TomasKV
    TomasKV Registered Users Posts: 2
    Apprentice Traveler
    edited September 2021
    I confirm that this problem exists. When entering in the search field, the app ignores the town number and uses only the house number. So it will find the address on the map. However, if you use a search from contacts, the application type: Address not found.

    cjzfdtz334fi.png


    az25j1qwlvsm.png


  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Using Loretanske namesti 102/8 on Map share in UK appears to find the address but changes the numbercw3z3g4gq50i.png