Subscription not updating

BalazsLadanyi
BalazsLadanyi Registered Users Posts: 1
New Seeker
Hi,

My subscription was supposed to be renewed automatically. Got an email that it is done, also my money has been taken, yet in the app it is not showing correctly. It says it will expire in a few days. I tried to log out and in, uninstalled the app and then reinstalled it but still the same.
Is there an email address for customer service or any way to contact them to get the issue sorted?

Comments

  • nabu
    nabu Posts: 16,890
     Superuser
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @BalazsLadanyi

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug