LIFETIME MAP UPDATE NOT WORKING

MrFord
MrFord Registered Users Posts: 3
Apprentice Seeker
Hi,
Just been informed by a friend that the updates i have been doing since i got my START 60 are not the actual map updates.

I was shown how to do the full map update and it is showing as disabled. My device is currently loaded with it's original map version of v915.5124.

Please reactivate the life time maps update.

many thanks
:)

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    wait for moderator to check
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    v915.5124 a version 10.70 it would be high time to wake up

    it's a start 60 nav 3 or nav 4
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited August 2021
    Hi
    @MrFord
    Welcome to the site....
    xwh8m51p6c1l.jpg
    If the device serial number starts 'WM' then the device is End of Life i.e... The internal memory is 2 GB or less, No further Map updates are available to install....

    Stay Safe ATB YFM
  • MrFord
    MrFord Registered Users Posts: 3
    Apprentice Seeker
    Thanks @yamfazman

    Looks like I might be in luck as my START60 has a WNxxxxxxxxxx serial number
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @MrFord
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram
  • MrFord
    MrFord Registered Users Posts: 3
    Apprentice Seeker
    Thank you @VikramK =)

    I will check what I have (box/invoice etc) as I am sure it was purchased with Lifetime Maps.

    What is the best phone number to call from UK?

    Best Wishes ;)
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @MrFord

    There has been no phone line support since the start of the current crisis and so many working from home. To get to a chat.

    Tap support at the top of this page
    You MUST now sign in on next page
    Now having signed in Tap Contact Us
    New box appears and after a few seconds Get in Touch appears.
    Tap Get in Touch.
    During normal working hours this will take you to Chat.

    Doug