Map purchased but no download

triciclo
triciclo Registered Users Posts: 1
New Seeker
Hello.

I just bought a map from TomTom Home 2 and the money is already captive in the bank.

The thing is there is no way to download the map. I try to update but it says that there is no new update.

What can I do?

Comments

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Hi
    @triciclo
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • nabu
    nabu Posts: 16,890
     Superuser
    Hi, you are at the weken and wait for Monday to be sure
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @triciclo
    The map has not been allocated to your TomTom account yet.
    Please get in with our customer service along with the order number to sort out the subscriptions on your account.

    Regards,
    Vikram
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @triciclo


    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug