Infotrafic update non working on Go Basic- Why the "lifetime" infortraffic service is expired?

Scacchi Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I have pourchased a few days ago a Go Basic device with lifetime infotraffic, and livetime maps update,
Avter a fwe days infotraffic service is expired.
I've done the sofet reset of my device and I've updated it bun the problem remains.
I should pay Euro 9,99 to be able to reactivate this service for a periodo of 3 months eve if I'ha ve already paid it for a lifetime


  • DougLap
    DougLap Posts: 9,871
    Hi @Scacchi

    @VikramK or @lampard should pick this up on Monday and review/change the settings for your unit on the TT servers. Look back then to see what they say.

  • VikramK
    VikramK Administrators Posts: 13,815
    Hi @Scacchi
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.

    Regards, Vikram