My Go Essential 6inch is refusing to go into the recovery mode

acollenette
acollenette Registered Users Posts: 1
New Seeker
The device seems caught in a never ending cycle of going through a screen with the words TomTom, and the update/initialisation bar sliding at the bottom of the screen, to the error screen with the exclamation mark on the device. It will not go into the recovery mode. HELP!

Answers

  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited August 2021
    Hi
    @acollenette
    Welcome to the site.....
    It appears Recovery Mode may have Automatically Started on your device
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << in MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart of the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________

    End
    ___________________________

    You may need to Contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat will be available during Normal Office Hours
    Email will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM